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Shipping and Returns

Shipping and Returns 

See Policy Below

Shipping and Returns Policy

53 Temple Road, Blackrock, Co Dublin. A94 Y7K5

t :: 01 278 42 48

e ::

BathWorks Online shop and Returns policy, The below highlights are terms and conditions for purchasing products through our online shop. 

Bathworks The Shop Terms & Conditions

1/   Product descriptions  

All images, descriptions, specifications and advertising on our site are intended to give an approximate description of the goods. We endeavour to provide product descriptions that are correct, but we advise that you seek technical advice from your qualified installer prior to commencing installation. We will not pay compensation for installation costs that have been incurred due to errors in description of goods listed upon this site. It is your responsibility to inspect the item you have received and ensure its suitability prior to commencing installation. 


Special Order Items

Please note that cancellation of bespoke, customised, or special order (unstocked) goods will not be accepted once your order has been processed online and no returns or exchange will be available once the item has been ordered with the supplier. In addition to this, goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

2/    Timescale of order and Delivery

Bathworks terms and conditions our contract is not formed until the goods are dispatched or if there is an error on the website you will be refunded immediately. 

The majority of orders are fulfilled on next day delivery for all small items. larger product can take up to 2-5 days. 

If your Product is out of stock a small lead time will apply and items that need to be specially ordered for you again a lead time will apply. We aim to dispatch all new orders approx. 2-5 working days of receipt of order ( products held in stock are generally dispatched Next day delivery). If your order occurs and issue on stock, we will notify you via email or telephone where provided, and give you the option to wait, switch to an alternative product, or cancel your order and receive a full refund. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control due to manufacturing lead times. If the lead time quoted is to long you will be refunded on request. 


 We accept no liability whatsoever in respect to late deliveries, and we strongly recommend that you do not book any plumber or installer to commence work before you are in receipt of the goods and have checked them over.

Also in the unlikely event that an item has been missed in your order please contact Bathworks with 24 Hours of receiving your delivery. We will not accept liability for any shortages if they are not reported within this period.

3/    Payment & Price

All goods must be paid for on completion of order, and all funds must be cleared prior to shipping. We accept most major credit and debit cards, including Visa and Mastercard. Items On request can be paid for on goods collected in store but need to be pre-arranged call today for more info 01 278 4248 or get in touch via email

4./   Delivery Charges

Delivery is charged for at a flat rate based on size of order or item.


Small items are available for next day delivery. €10 On orders under €400


Large items take approx. 3-5 working days. €10.00 on order under €400


All orders above €400 Are Free for delivery Nationwide.


Once order is placed?


We will notify you once your order has been dispatched for delivery to you.

Unstocked items will need to be ordered in specifically, and the website product page provides an approximate lead time for that item.


Small Deliveries will be made via Dpd, A email will be sent directly from DPD regarding the delivery time and date.


Large deliveries over 30kgs will arrive on a pallet(s), usually by a tail lift vehicle and will be dropped to the nearest accessible location (kerbside delivery). Please ensure that there is clear access to the specified delivery location. Obstructions or hazards such as uneven paths or driveways, steps, lifts, parked vehicles or other obstacles, parking restrictions etc. will impact on how close to your home the delivery can be made.

For insurance and health and safety regulations, our delivery partners are unable to carry any material into your property


5./    Returns

5.1/ Bathworks Returns Policy

Refund Policy

You can return your item(s) for a full refund if you are not happy with them for any reason. Returning an item purchased online is allowed within a cooling-off period of 14 days. After the 14-day cooling off period, you will be charged a 25% restocking fee, which can last up to 28 days from the date of delivery.

This policy only applies to items purchased from our website,

Refund requirements

To qualify for a reimbursement, you must meet the following criteria:

  • The product is defective

  • The product is not what it was described to be

  • The product must be unopened

  • The product must not be damaged

All returns are inspected to make sure the criteria listed above has been met. We reserve the right to refuse a refund if the product does meet the criteria listed.

Restocking Fee

Restocking fees of 25% are applied to all products that were purchased directly online from These charges apply after the 14-day period for returns. Restocking fees are based on condition and charged to sellers when items are returned.

Note that No restocking fee is charged when a defective product is returned.

Purchase proof

We require proof of purchase, such as a purchase order, receipt or purchase confirmation, to complete your refund. We will not refund your money if you do not provide the proof of purchase mentioned above. Instead, we will give you a store credit.

Clearance and Sale Items

Sale or clearance items are not eligible for return.

6./ Warranties , Liability & Recommended Installers

We warrant to you that all goods will be of satisfactory quality and fit for their normally intended domestic purpose. All Bathworks products carry a minimum 12-month warranty. But the majority come with much longer warranties on any issues that may occur please do not hesitate to get in touch and we will look into your request.

All products should be installed by a qualified professional. We do not recommend attempting the installation of bathroom and without holding the current, relevant qualifications due to the inherent technical nature of the products. It should be noted that installation by an unqualified individual may invalidate manufacturer warranties, so it is imperative that you check the terms and conditions of the manufacturer before proceeding with 'DIY' installation.


7/   Water Pressures

The nature of the products sold by Bathworks (bathroom and showers etc) are subject to various water pressure recommendations (amongst other recommendations) by the manufacturers. It is your responsibility to ensure that the products you have ordered are suitable. We strongly recommend that you seek professional advice before installation, as we will not take back products after they have been installed. 

If you have any questions in relation to policy, feel free to get in touch and discuss further.

8/   Image & Description Of Goods

The appearance of our products in comparison with images of them we publish on our website may vary for reasons beyond our control and for which we cannot accept responsibility. 

We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the website are correct at the time when the relevant information was entered onto the system. Although we endeavour to keep information shown on the website as up-to-date as reasonably possible, the information appearing on the website at any particular time may not always reflect the position exactly when you place an order.

9/  Special Order Lead Time Items


Special order items. Are not returnable or refundable. Please contact Bathworks within 24 hours after placing your order if you would like to cancel or change it.


Once on order the item cannot be cancelled past above date. 

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