Shipping and Returns Policy

Ordering

Can you help me choose the right product?

Yes. Call 01 278 4248 or email info@bathworks.ie for help before ordering. Please check dimensions, water-pressure requirements and installation suitability with your qualified installer before purchase.

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How do I know when a product is available?

 

Check the product page for stock information and supplier lead times. If availability changes, we will contact you with an updated estimate. You can wait, select an alternative or cancel the affected standard product for a refund. Bespoke production orders follow the cancellation terms explained before purchase.

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Can I change or cancel my order?

Contact us as soon as possible. We will help make changes where practical. Standard products can be cancelled before dispatch without a cancellation fee. After dispatch, we will explain the applicable cancellation or returns process. Genuine bespoke or personalised orders may not be cancellable once production begins; this will be explained before purchase.

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When should I book my installer?

Wait until everything has arrived and you or your installer have checked it. Delivery estimates are not guaranteed installation dates.

Delivery

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How much does delivery cost?

Standard delivery costs €12.99 for orders below €499 and is free for orders of €499 or more, including standard pallet delivery. Any service outside standard delivery will be quoted and agreed before purchase.

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Where do you deliver?

Our standard delivery tariff covers the Republic of Ireland. Contact us before ordering for other destinations or locations requiring a non-standard service. Any exception or extra cost will be explained before purchase.

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How long will delivery take?

For stocked products, we aim to deliver small parcels within 1–2 working days from order and larger items within 3–5 working days from order. Supplier-ordered products follow the lead time shown on the product page. Working days exclude weekends and public holidays. For orders with different lead times, we will confirm the delivery plan. Optional split-delivery charges will be agreed in advance.

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Will I receive delivery updates?

We will notify you when your order is dispatched. Courier delivery updates are provided where available. For pallet deliveries, we will confirm the arrangements before arrival. Contact us if you need help checking progress.

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Will the driver bring my order indoors?

Large and heavy products usually arrive on a pallet, delivered to the nearest safely accessible kerbside location. Drivers cannot carry products inside your property. Arrange suitable help to move them indoors and tell us about steps, narrow roads, parking restrictions or other access issues before dispatch. You are responsible for disposing of pallets and packaging.

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Can I collect my order?

Free collection is available by prior arrangement from our Blackrock showroom for suitable products. Contact us first to confirm the collection location and wait for confirmation that your order is ready before travelling.

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What if my delivery is delayed?

We will explain any known change to the estimate and help you review the options. Tell us about an essential delivery date before buying. Your statutory rights relating to late or missing deliveries remain unaffected.

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Returns & cancellations

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What if I change my mind?

For eligible non-special-order products purchased online, tell us within 30 calendar days of receiving the product. You then have a further 14 calendar days to send it back. Our voluntary offer covers unused, uninstalled, complete products in resaleable condition with their original packaging. No restocking fee applies to eligible returns.

Special-order, end-of-line and discontinued products are excluded from this voluntary offer. Statutory cancellation rights apply separately and are not restricted by these voluntary conditions.

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How do I arrange a return?

Email info@bathworks.ie with your order number and the items you want to return, or call 01 278 4248. We will confirm the appropriate destination and next steps. A simple email is sufficient to notify cancellation; you can also use the form below. Please check arrangements before sending goods to the showroom.

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Who pays the return costs?

You pay direct transport costs for change-of-mind returns. Use a suitable carrier or ask us for a collection quote. For goods that cannot normally be returned by post, we will provide the applicable return-cost information before purchase. Free showroom drop-off is available by arrangement for suitable products. Where we are responsible for faulty, incorrect or delivery-damaged goods, we cover the necessary return costs.

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Can I open the packaging?

Yes. Statutory cancellation rights allow you to handle products as necessary to establish their nature, characteristics and functioning, as you would in a shop. A deduction may apply for diminished value caused by handling beyond that. Keep packaging and accessories and protect goods carefully for return transport. Original packaging is a condition of our additional voluntary offer, not a blanket condition of statutory rights.

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Are special-order products returnable?

Special-order products are excluded from our voluntary 30-day change-of-mind offer. For this offer, a special order means a product we do not normally hold in stock and order from a supplier specifically for you. Special-order status will be clearly identified before purchase.

This classification does not itself remove statutory cancellation rights. Genuine bespoke or personalised goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed, may be excluded where the legal exception applies. Applicable exclusions will be explained before purchase. Installing or using a product generally takes it outside our voluntary offer, but does not remove rights relating to faults or misdescription.

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Can I return sale products?

Yes. Eligible non-special-order sale products are included in our 30-day online returns offer, apart from end-of-line or discontinued products. These exclusions will be clearly identified before purchase and apply only to our voluntary offer. Any voluntary exclusion for ex-display or clearance products will also be made clear before purchase. Statutory cancellation rights and rights relating to faulty or misdescribed goods remain unaffected.

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What if something is damaged, faulty, incorrect or missing?

Check your delivery promptly and contact us as soon as you notice a problem. Include your order number, a description and photographs where possible. Keep packaging if available and do not install a visibly damaged product. We will investigate and arrange the remedy required by your consumer rights. Prompt reporting helps us resolve the issue; no 24-hour or 48-hour deadline removes your statutory rights. No restocking fee applies.

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Do I have to accept a repair for a faulty product?

If goods do not conform to the contract and you notify us within the applicable statutory 30-day period, you can exercise your short-term right to terminate for a refund. After that, repair, replacement, price reduction or refund rights apply according to the circumstances. We will explain your options. Manufacturer warranties are additional to statutory rights.

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When will I receive my refund?

We aim to issue eligible refunds within five working days of receipt and inspection, subject to earlier statutory deadlines. Your bank may take additional time to show payment. For statutory online cancellation, refunds are due within 14 days of notice; we may withhold the refund until goods or evidence of sending them back are received, whichever occurs first, unless we offered collection. Refunds go to your original payment method unless otherwise agreed.

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Will the original delivery charge be refunded?

Whole-order statutory online cancellation includes the standard outbound delivery charge. Delivery upgrades are refundable only up to the standard charge. Our additional voluntary offer does not refund original delivery charges unless statutory rights require it. Contact us for a clear explanation of partial-return refunds.

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What are my statutory online cancellation rights?

For most online products, you have 14 days from receipt to tell us you wish to cancel, then a further 14 days to return them. For one order delivered in separate parts, the statutory period generally begins when the last goods are received. Lawful exceptions apply. Our voluntary offer does not reduce these rights.

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Optional cancellation form

To: Bathworks, 53 Temple Road, Blackrock, Co. Dublin, A94 Y7K5; info@bathworks.ie

I/We give notice that I/We cancel my/our contract for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending a paper form):

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Still have a question?

Talk to our Blackrock team before ordering or for help with an existing purchase.

01 278 4248 · info@bathworks.ie
53 Temple Road, Blackrock, Co. Dublin, A94 Y7K5