Shipping and Returns Policy

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BathWorks Online shop and Returns policy, The below highlights are terms and conditions for purchasing products through our online shop. 

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Bathworks The Shop Terms & Conditions

1/   Product descriptions  

All images, descriptions, specifications and advertising on our site are intended to give an approximate description of the goods. We endeavour to provide product descriptions that are correct, but we advise that you seek technical advice from your qualified installer prior to commencing installation. We will not pay compensation for installation costs that have been incurred due to errors in description of goods listed upon this site. It is your responsibility to inspect the item you have received and ensure its suitability prior to commencing installation. 

 

Special Order Items

Please note that cancellation of bespoke, customised, or special order (unstocked) goods will not be accepted once your order has been processed online and no returns or exchange will be available once the item has been ordered with the supplier. In addition to this, goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

2/    Timescale of order and Delivery

Bathworks terms and conditions our contract is not formed until the goods are dispatched or if there is an error on the website you will be refunded immediately. 

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The majority of orders are fulfilled on next day delivery for all small items. larger product can take up to 2-5 days. 

If your Product is out of stock a small lead time will apply and items that need to be specially ordered for you again a lead time will apply. We aim to dispatch all new orders approx. 2-5 working days of receipt of order ( products held in stock are generally dispatched Next day delivery). If your order occurs and issue on stock, we will notify you via email or telephone where provided, and give you the option to wait, switch to an alternative product, or cancel your order and receive a full refund. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control due to manufacturing lead times. If the lead time quoted is to long you will be refunded on request. 

 

 We accept no liability whatsoever in respect to late deliveries, and we strongly recommend that you do not book any plumber or installer to commence work before you are in receipt of the goods and have checked them over.

Also in the unlikely event that an item has been missed in your order please contact Bathworks with 24 Hours of receiving your delivery. We will not accept liability for any shortages if they are not reported within this period.

3/    Payment & Price

All goods must be paid for on completion of order, and all funds must be cleared prior to shipping. We accept most major credit and debit cards, including Visa and Mastercard. Items On request can be paid for on goods collected in store but need to be pre-arranged call today for more info 01 278 4248 or get in touch via email info@bathworks.ie

4./   Delivery Charges

Delivery is charged for at a flat rate based on size of order or item.

 

Small items are available for next day delivery. €20 On orders under €400

 

Large items take approx. 3-5 working days. €20.00 on order under €400

 

All orders above €400 Are Free for delivery Nationwide.

 

Once order is placed?

 

We will notify you once your order has been dispatched for delivery to you.

Unstocked items will need to be ordered in specifically, and the website product page provides an approximate lead time for that item.

 

Small Deliveries will be made via Dpd, A email will be sent directly from DPD regarding the delivery time and date.

 

Large deliveries over 30kgs will arrive on a pallet(s), usually by a tail lift vehicle and will be dropped to the nearest accessible location (kerbside delivery). Please ensure that there is clear access to the specified delivery location. Obstructions or hazards such as uneven paths or driveways, steps, lifts, parked vehicles or other obstacles, parking restrictions etc. will impact on how close to your home the delivery can be made.

For insurance and health and safety regulations, our delivery partners are unable to carry any material into your property

 

5./    Returns

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5.1/ Bathworks Returns Policy

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Bathworks returns policy:

-30 days to return your items for a refund

-60 days to return your items for a credit note

 

5.2/ Returns & Exchanges

If you decide you don't want a product, you can return your items within 14 days of delivery for a full refund Less our delivery cost of the item out on the original delivery €20.00

After 30 days, you can return your items for a credit note up to 60 days from date of delivery. Credit notes are valid for 12 months from date of issue.

Please note that we cannot accept returns or exchanges for products that have been used, installed, or Special order. In order for your return to be accepted, please ensure items are packaged as they were sent out and that they are in a perfect condition as delivered. If the item needs repackaged we will not be able to accept a return of the item.

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5.3/ Return Items Charges

We won’t charge you a restocking fee for returning your products*, but you will be required to pay the transportation costs incurred by the return and for the intial delivery made to yourself (If you arrange your own delivery back to us only the inital delivery fee will be taken).  If an item does need collected the charge for this service will depend on the size and type of items  being returned call today to discuss your return with a member of the team via email @ info@bathworks.ie.

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* as long as goods are in perfect condition as delivered and were an original stocked item, (No special order item can be returned).

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5.4/ Damaged Goods

We check fragile items prior to dispatch, and package them to ensure the highest likelihood of a safe arrival, but on rare occasions you may find an item arrives damaged.

Please carefully inspect your items either during delivery, or shortly thereafter. All visual damage must be reported to us by phone or email within 2 working days of delivery. Failure to do so will mean we will be unable to process a refund or replacement.

We recommend taking photos of the damage if possible. Once we’ve confirmed the damage, we’ll ensure the item is replaced free of charge and without further hassle.

This policy does not apply to items that have a manufacturing defect or non-visual fault.

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5.5/ Faulty Goods

If you believe you have a defective product, please contact us on 01 278 4248 or email us info@bathworks.ie.  It may be possible to resolve a problem by offering technical advice over the telephone or by email, or by sending replacement parts. As such, we recommend that you do not uninstall or replace an item prior to speaking with our team. We may also instruct the manufacturer’s technical or aftersales team to contact you directly.

We may be able to confirm a product defect without the need for collection or testing. If you can provide images or videos of the faulty item this is often a big help in us resolving your issue as quickly and efficiently as possible.

Once we’ve confirmed a fault, we’ll advise you on the next course of action. You are entitled, once a fault has been confirmed, to either an exchange or a refund within the first 30 days after delivery of your order.

Products that develop a fault after 1 year are usually covered under the manufacturer’s warranty and subject to the terms and conditions of that warranty. Please retain your proof of purchase and any warranty documentation, if supplied, in case you need to claim under warranty at a later date.

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6./ Warranties , Liability & Recommended Installers

We warrant to you that all goods will be of satisfactory quality and fit for their normally intended domestic purpose. All Bathworks products carry a minimum 12-month warranty. But the majority come with much longer warranties on any issues that may occur please do not hesitate to get in touch and we will look into your request.

All products should be installed by a qualified professional. We do not recommend attempting the installation of bathroom and without holding the current, relevant qualifications due to the inherent technical nature of the products. It should be noted that installation by an unqualified individual may invalidate manufacturer warranties, so it is imperative that you check the terms and conditions of the manufacturer before proceeding with 'DIY' installation.

 

7/   Water Pressures

The nature of the products sold by Bathworks (bathroom and showers etc) are subject to various water pressure recommendations (amongst other recommendations) by the manufacturers. It is your responsibility to ensure that the products you have ordered are suitable. We strongly recommend that you seek professional advice before installation, as we will not take back products after they have been installed. 

If you have any questions in relation to policy, feel free to get in touch and discuss further.

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