Shipping and Returns
Shipping and Returns
See Policy Below
Shipping and Returns Policy
53 Temple Road, Blackrock, Co Dublin. A94 EY20
t :: 01 278 42 48
BathWorks Online shop and Returns policy, The below highlights are terms and conditions for purchasing products through our online shop.
Bathworks The Shop Terms & Conditions
1/ Product descriptions
All images, descriptions, specifications and advertising on our site are intended to give an approximate description of the goods. We endeavour to provide product descriptions that are correct, but we advise that you seek technical advice from your qualified installer prior to commencing installation. We will not pay compensation for installation costs that have been incurred due to errors in description of goods listed upon this site. It is your responsibility to inspect the item you have received and ensure its suitability prior to commencing installation.
All Ex Display items are only available in single items as advertised, They cannot be bought in plurals. if they are by mistake a refund will be given.
2/ Timescale of order and Delivery
Bathworks terms and conditions our contract is not formed until the goods are dispatched or if there is an error on the website you will be refunded immediately.
PLEASE DO NOT ARRANGE FOR INSTALLATION OF YOUR GOODS UNTIL THEY HAVE BEEN DELIVERED & CHECKED FOR DAMAGE.
We will not compensate you for missed appointments due to delays or damages. It is your responsibility to order items in good time and ensure they are undamaged and free from visual defect prior to engaging with an installer.
If your Product is out of stock a small lead time will apply and items that need to be specially ordered for you again a lead time will apply. We aim to dispatch all new orders approx. 2-5 working days of receipt of order ( products held in stock are generally dispatched much sooner). If your order occurs and issue on stock, we will notify you via email or telephone where provided, and give you the option to wait, switch to an alternative product, or cancel your order and receive a full refund. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control due to manufacturing lead times. If the lead time quoted is to long you will be refunded on request.
We accept no liability whatsoever in respect to late deliveries, and we strongly recommend that you do not book any plumber or installer to commence work before you are in receipt of the goods and have checked them over.
Also in the unlikely event that an item has been missed in your order please contact Bathworks with 24 Hours of receiving your delivery. We will not accept liability for any shortages if they are not reported within this period.
3/ Payment & Price
All goods must be paid for on completion of order, and all funds must be cleared prior to shipping. We accept most major credit and debit cards, including Visa and Mastercard. Items On request can be paid for on goods collected in store but need to be pre arranged call today for more info 01 278 4248 or get in touch via email email@example.com
4./ Delivery Charges
Are a charged at a fixed rate.
5.1/ Bathworks Returns Policy
Bathworks returns policy:
-30 days to return your items for a refund
-60 days to return your items for a credit note
5.2/ Returns & Exchanges
If you decide you don't want a product, you can return your items within 30 days of delivery for a full refund.
After 30 days, you can return your items for a credit note up to 60 days from date of delivery. Credit notes are valid for 12 months from date of issue.
Please call us direct to enquiry,
Please note that we cannot accept returns or exchanges for products that have been used, installed, or made-to-order. In order for your return to be accepted, please ensure items are packaged as they were sent out, and that they are in a resalable condition.
5.3/ Return Items Charges
We won’t charge you a restocking fee for returning your products*, but you will be required to pay the transportation costs incurred by the return (or arrange your own delivery back to us). The charge for this service will depend on the size and type of items being returned call today to discuss your return with a member of the team on 01 278 4248 or get in touch via email @ firstname.lastname@example.org.
products* as long as good are in perfect condition as delivered.
5.4/ Damaged Goods
We check fragile items prior to dispatch, and package them to ensure the highest likelihood of a safe arrival, but on rare occasions you may find an item arrives damaged.
Please carefully inspect your items either during delivery, or shortly thereafter. All visual damage must be reported to us by phone or email within 2 working days of delivery. Failure to do so will mean we will be unable to process a refund or replacement.
We recommend taking photos of the damage if possible. Once we’ve confirmed the damage, we’ll ensure the item is replaced free of charge and without further hassle.
This policy does not apply to items that have a manufacturing defect or non-visual fault.
5.5/ Faulty Goods
If you believe you have a defective product, please contact us on 01 278 4248 or email us email@example.com. It may be possible to resolve a problem by offering technical advice over the telephone or by email, or by sending replacement parts. As such, we recommend that you do not uninstall or replace an item prior to speaking with our team. We may also instruct the manufacturer’s technical or aftersales team to contact you directly.
We may be able to confirm a product defect without the need for collection or testing. If you can provide images or videos of the faulty item this is often a big help in us resolving your issue as quickly and efficiently as possible.
Once we’ve confirmed a fault, we’ll advise you on the next course of action. You are entitled, once a fault has been confirmed, to either an exchange or a refund within the first 30 days after delivery of your order.
Products that develop a fault after 1 year are usually covered under the manufacturer’s warranty and subject to the terms and conditions of that warranty. Please retain your proof of purchase and any warranty documentation, if supplied, in case you need to claim under warranty at a later date.
6./ Warranties , Liability & Recommended Installers
We warrant to you that all goods will be of satisfactory quality and fit for their normally intended domestic purpose. All Bathworks products carry a minimum 12 month warranty. But the majority come with much longer warranty’s on any issues that may occur please do not hesitate to get in touch and we will look into your request.
All products should be installed by a qualified professional. We do not recommend attempting the installation of bathroom and without holding the current, relevant qualifications due to the inherent technical nature of the products. It should be noted that installation by an unqualified individual may invalidate manufacturer warranties, so it is imperative that you check the terms and conditions of the manufacturer before proceeding with 'DIY' installation.
7/ Water Pressures
The nature of the products sold by Bathworks (bathroom and showers etc) are subject to various water pressure recommendations (amongst other recommendations) by the manufacturers. It is your responsibility to ensure that the products you have ordered are suitable. We strongly recommend that you seek professional advice before installation, as we will not take back products after they have been installed.
If you have any questions in relation to policy feel free to get in touch and discuss further.